“Cancellation insurance seems to be a necessity”

Interview – Specializing in a cancellation guarantee that has become a core issue with Kovid, Mimet is a new player in travel insurance. Young wants to differentiate itself by emphasizing 100% digital shoot responsiveness and service, with 25 reasons within 48 hours and without cuts, says its co-founder, Axel Calendre.

Le Figaro. – Why are you entering the travel insurance market?

Axel CALANDRE. – Three issues emerged from the preliminary investigation we conducted. First, the opacity of travel insurance contracts, which does not always allow policyholders to know exactly what they are covered for. Then there is the complexity of the reward process, which often takes the form of a barrier course, where numerous supporting documents have to be provided. Finally, tourism professionals point to the lack of transparency of access to their customers’ claim files for their part, limiting their ability to respond to their requests for follow-up … and arouse their dissatisfaction.

How do you position yourself?

We’ve invested heavily in our technology platform that enables an optimal customer experience. Travelers receive our cancellation insurance directly during their booking process on their tour operator’s website. He immediately receives an email summarizing the 25 reasons for canceling the insurance, and clicking on a link to trigger a guarantee if there is a problem. He will also be able to subscribe after booking. Everything is simple and clean. And without suffrage. We contractually inspect the cancellation files within less than 24 hours and return within less than 48 hours. In most cases, a single supporting document is sufficient for uploading, at most two. Our online services are available in different languages ​​(French, English, German, Italian, Spanish, Portuguese, Dutch, etc.), such as our telephone reception. We think canceling the trip is painful enough: our goal is to make the trip as smooth as possible and save travelers double the pain. Especially since in 99% of cases, there is unfortunately a good reason to cancel them: family, professional, health …

Since the onset of the epidemic in 2020, the rate of cancellation insurance has been increasing: on average, 45% to 60% of travelers choose it, sometimes reaching 80%.

Axel Calandre, co-founder of Mimat, is a new digital entrant in the travel insurance market. Imitation

Was the Covid-19 right when it started in the health crisis?

It is true that in the midst of an epidemic it may seem risky to start travel cancellation insurance, due to the increase in cancellations associated with Covid: communication, positive tests, fever at the airport … but this is precisely because travelers never need more reassurance and travel safety. Now we think the right time. Since the onset of the epidemic in 2020, the rate of cancellation insurance has been increasing: on average, 45% to 60% of travelers choose it, sometimes reaching 80%. The longer the trip, the more they subscribe to get peace of mind. With the epidemic, the use of this insurance has logically increased, but it has been done in the same proportion, the economic balance remains certain. As a broker, we work with a number of trusted insurers to find the most suitable deal for each situation: Mutuaide, Seyna or CMAM.

What are the benefits of canceled insurance? Is it more necessary today?

I would say that cancellation insurance has always been useful, but it has been overused by excessive opacity and complexity. Over the past two years, it has regained a truly renewed interest with the public. No tourist player can sell a trip today without a canceled insurance offer. Our 200 partners were not wrong. We mainly deal with green tourism in France, especially with the Gîtes de France network, Camping.com platform, Voyage d’O, Vinotrip, as well as numerous private campsites. At the beginning of the health crisis, many felt helpless because their clients were unable to respond and did not know the status of pending cancellation files, which sometimes took weeks to manage. With just a few clicks on our platform, they now have real-time access to all their client files. We try to avoid ending up with dissatisfied customers due to insurance for our partners.

Cancellation insurance represents between 5 and 6% of the cost of a trip.

So does travel become more expensive because of insurance?

Since the first captivity, the French have canceled their planned leave on average twice. Of course, cancellation insurance represents between 5 and 6% of the cost of a trip. But it also makes it possible to sanctify this unique moment of the holiday, which is even more important in the context in which we live. No risk a family will be able to bear the financial burden of a cancellation. The whole purpose of this canceled insurance.

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