For this expert in cyber psychology, “humans and robots are called upon to cooperate.”

Psychiatrist Serge Tessaron, a member of the National Digital Council and the Academy of Technologies, has done extensive research into the psychological and social upheaval caused by digital culture. Inside The deceptive effect of the talking machine. Never again (The Links that Liberate, 2020), he specifically analyzes the framework where unavoidable digital collaboration will develop and warns us against certain abuses.

In your opinion, what modes of cooperation can be established between humans and machines? ?

There are three main modes of interaction between an operator and an associate robot. In “co-presence” everyone takes care of a separate task. “In collaboration”, They perform without the need for coordination to accomplish a simple task. Finally, in “collaboration” they perform a complex task together that requires coordination.

This adjusted gesture can be made from a wider profitability perspective, but also from a better evaluation of human activity. This is obviously the second aspect that should be favorable.

What will be the consequences of this new relationship in our work path? ?

The new human-machine interface, and especially the possibility of interacting with them by talking to them, will encourage us to consider them more or less a tool and more of a partner. Man spontaneously adopts the same attitude with his associates as with the animated artificial agents: he bears witness to a general anthropology.

We need to learn to work with robots like our colleagues, never lose sight of the fact that they are instruments. Sometimes you have to be criticized by them. And keep in mind that the closer a device gets to a person, the more hesitant it becomes, the greater the risk of rejection or, conversely, the greater the evaluation of its efficiency. This is why before introducing robots in companies, one should start by carefully analyzing the ones that look like too many people and avoiding the representations that employees have.

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That is to say ?

There are two extreme representations of the relationship between a human and a robot. The first considers humans as the subject of machine programs: artificial intelligence will design, humans will operate. The second is just the opposite: people will design and machines will perceive. These two fantasies hinder the launch of their business.

The first raises the fear of slavery, the second the significant loss of employment. The reality is different. Humans and robots are urged to cooperate. People often engage in repetitive and tedious tasks that frustrate them. It’s better than that. Robots are suitable for this type of activity.

This is why it is so important to make use of certain features of the machine, which are not exactly human qualities: the ability to repeat the same gestures without showing fatigue or irritation, and the ability to never judge or condemn. And this, in order to allow people to engage themselves in other activities, is what we need to start imagining today.

How ready, today, for this collaboration ?

First, man studies the relational mechanisms that he establishes with the instrument, so that he can make the best use of it. This is exactly the purpose of human psychology related to cyber psychology or technology. This discipline studies how the tools used by man transform him and keep him in the service of his slavery or his development.

Machines allow us to become more of ourselves, but when they mimic emotions and say “I”, three risks await us: forgetting that they are permanently connected to their programmers; Believing them is emotionally capable when they will simply imitate them; People prefer their company. Once we become confident with these machines, we will be extremely vulnerable to their advice.

How to avoid this risk?

The terms of cooperation need to be clear, in which employees know how the machine works and can remember what it sends to the manufacturer and employer. In other words, at the heart of the problem is trust: from the employee to the machine and its employer, but also between the company and the manufacturer. It is important to create a certain moral framework for this new relationship.

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