Launch TELUS International’s campaign to help brands find the right partners to implement, improve and adapt digital customer experience services and programs

By 2022, 84% of technology executives plan to use an external vendor to help their company meet its customer experience goals.

Vancouver, British Columbia – (Business Wire) – Telus International (NYSE and TSX: TIXT) is a leader in innovative digital customer experience that designs, builds and delivers next-generation solutions for global brand market makers. It announced the launch of its “Better Together” campaign today, which aims to help brands find the right partners to implement, improve and scale all aspects of their digital customer experience, AI-driven data, content management and managed cloud services.

According to a survey conducted by TELUS International in partnership with 100 technology executives, most of these executives (89%) consider customer experience a medium or high priority and 84% plan to use any external vendor. Their company will meet its customer experience goals in 2022. In addition, technology executives consider offering innovation (28%), experience (26%) and end-to-end solutions (19%) as the top qualities sought after among digital customer experience providers.

“Brands that are going through strong growth that need to quickly reshape their business size or scope, expand geographically, or create a new digital channel often need to bring in outside experts to continue providing a superior customer experience. To be successful, they must find the right partner, “explained Maria Pardi, Chief Commercial Officer, Telus International.

Better together: The characteristics of a good customer experience partner

When As businesses need to quickly reframe and expand their reach, they often realize that they need help maintaining a superior customer experience. However, determining whether a digital customer experience provider has the desired skills and qualities is not always easy.

TELUS International’s “Better Together” campaign offers four informative insights from IDC that help brands choose a provider that meets their current and future needs in the digital customer experience, AI-driven data solutions, content moderation and managed cloud. Services. By investing in advance to understand current and future criteria for consideration when choosing a customer experience partner, companies will benefit and ensure that their most valuable assets are protected: the relationships they establish with their customers.

“Collaboration with the right customer experience provider can be transformative,” she added.Me Sorry. First, brands can re-focus their internal resources on what they do best, designing products and services, and focusing on research and development. Brands have the opportunity to ensure that their customer experience providers follow all of their customers’ data protection rules, which are constantly evolving and may vary from country to country. Ultimately, brands can be confident that their current and future customer experience needs will be met and appropriately anticipated, as their customer experience partners will have the ability and skills to tailor those needs to customer behavior and ever-changing needs. A

Read the full results of four informative IDC insights sponsored by TELUS International, here.

About TELUS International

TELUS International (NYSE and TSX: TIXT) designs, manufactures and delivers next-generation digital solutions to enhance the customer experience of global market-creating brands. Its services support its clients’ full digital transformation lifecycle and enable them to quickly embrace next-generation digital technologies to improve their bottom line. TELUS International’s integrated solutions include digital strategy, innovation, consulting and design, information technology lifecycle management (managed solutions, comprehensive data solutions based on intelligent automation and artificial intelligence, such as computer vision), optimal channel customer experience and trust and security, including content. By Moderation TELUS International supports business at all stages of growth. It collaborates with various brands in fast-growing industries such as technology and gaming, communications and media, e-commerce, fintech, banking, financial services and insurance, healthcare, travel and hospitality.

TELUS International’s unique culture of caring promotes diversity and inclusion. The company’s policies, workshops, and resource groups reflect this, as does the practice of equal opportunities in all areas where it does business. Since 2007, the company has made a positive impact on the lives of over one million people worldwide. It gives back to communities and helps those in need through large-scale volunteer activities and grants. Telus International’s five community boards have donated $ 4.7 million to local charities since 2011. To find out more, visit telusinternational.com

Introduction

TELUS International Media Relations

Ali Wilson

604-328-7093

ali.wilson@telusinternational.com

TELUS International Investor Relations
Jason Meyer

604-695-3455

ir@telusinternational.com

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