Meeting with Dr. Arnaud Wilmet, CMIO in Nuance

DSIH, Tuesday 24 May 2022

In January 2022, Dr. Arnaud Wilmet took over as Medical Director of e-Health Innovation (CMIO) at Nuance Communications, a Microsoft company. A look at its role in society and the state of conversational AI in the French medical landscape.

What does your role as CMIO consist of?

Dr. Arnold Wilmet : A CMIO is an intermediary between medicine and medical technology. It is a strategic function that combines clinical practice, innovation, organizational change management and new technologies. The function of the CMIO is to effectively support the strategic implementation of clinical information systems in healthcare organizations. A detailed knowledge of the e-health ecosystem is required to ensure that the various solutions provided by the manufacturers are used for the maximum benefit of patients, caregivers and healthcare organizations.

Over the years, you have worked as a medical manager at Paris CPAM, maintaining a clinical activity. Why did you choose to join Cerner, then H4D and Nuance?

I am always interested in improving patient and healthcare professional experience through innovative technology. At CPAM in Paris, I have implemented a deep digital transformation process aimed at improving the care path. It seemed important to me to send medical knowledge to manufacturers to enable them to develop solutions that meet the concrete needs of healthcare organizations.

I have contributed to the development of strategies for patients and my colleagues to receive digital solutions and services, such as PGD in Cerner or teleconsultation solutions in H4D. Always driven by an innovative vision of patient care, I then joined Nuance to help optimize the doctor-patient relationship through conversational AI.

What was your first project as a CMIO?

One of the first challenges is to analyze current practices for using voice recognition solutions. My long-term goal is to offer a wealth of good clinical practice for using conversational AI, aimed at streamlining and improving the documentation process. It is therefore essential to meet with users to identify clinical development requirements. Second, I would like to evaluate the future uses of AI applied to the understanding of clinical concepts, such as virtual assistants for caregivers.

In addition, I would like to continue promoting Dragon Medical One, our AI-powered voice recognition solution available in Secure Cloud (HDS Certified). To this end, it seems essential to me to federate and animate an active medical community, to promote the clinical benefits of our solutions through scientific research, and to integrate tomorrow’s realistic solutions to today’s identified needs.

What is the current role of voice recognition in clinical documentation?

Today, it is a well-known and well-integrated technology, but still less-exploited. Much more than before, doctors need autonomy, the solution allows them to document, easily and in real time, accurate clinical information in their EPR. The use of clinical voice commands helps to streamline their time during counseling. Ultimately, Voice Recognition in the Cloud will play the role of the doctor’s virtual assistant and allow him to devote the time he has saved to his patients.

What are the opportunities of AI in healthcare?

They are almost endless! Artificial intelligence is a type of modern stethoscope. It is the heart of future medicine that will help doctors in their daily work.

The healthcare sector has always taken a little longer to integrate such technologies. Medicine is about human management, which is why adopting new technologies can sometimes be complicated. There is a real need to use digital health wisely and to prove that it has brought a real benefit to the care of our patients.

# Short healthcare# Health# Microsoft# The subtlety of communication#Clinic# Clinical# Voice adaptation# Patient# Medicine# Search# Treatment# Clouds#dpi# Doctor

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