Healthcare organizations challenged by new digital requirements

Nicole Hill, Alcatel-Lucent Enterprise, Tuesday, June 14, 2022

How to invest effectively to ensure continuity of health benefits? Among the people, of course, and to support the digital 21st century hospital.

Nicole Hill, Global Head of Healthcare, Alcatel-Lucent Enterprise

As a result of the epidemic, healthcare has seen an accelerated digital transformation, defining new needs through new technologies available, such as digitization and connectivity. Future health must be based on reliable solutions at the heart of connecting people, processes and objects to create optimized care pathways. In the long run, it is a question of building a sustainable health system and working for better care for the population.

Digital adoption is not obvious

Health facilities are facing more resource problems than ever before. To reduce the stress on an already saturated system and tired workers, the journey of care can, in some cases, begin with a virtual access point. Telemedicine has been a relief, at the top of use during health crises, before returning to marginal use. To be more widely accepted, digital needs to be supported by all stakeholders, from the medical staff to the patient, within the four walls of the hospital.

To benefit from the changes associated with the “new normal”, digital co-development must become a priority for healthcare organizations, but they also offer solutions that can be fully integrated with this ecosystem, which is technically different and humanely complex. While healthcare digitization and connectivity is a major investment, it is a question of explaining and supporting teams and patients on new uses and new tools with legitimate concerns in cybersecurity or data control, important issues in the healthcare sector.

Supervise the flow of information

Digital technologies make it possible to develop data capture, access, processing and enhancement: at the human level, in the practice community, with the patient (local values) and globally (Big Data, artificial intelligence). The transmission and exchange of information should promote new knowledge, better prevention and personalized care. It needs an appropriate and developed regulatory framework to protect the interests of everyone and to serve health, research and the economy.

The growing demand for data means strengthening cyber security. For some patients and caregivers, integrated health has become part of daily life and it is essential to ensure the safety of these services in the health sector. The increasing frequent use of cloud, mobile and connected objects in health care or home care also creates privacy issues. The risk of leaking confidential information is a major concern, and can only be limited by adequate cyber security measures.

Once these problems are overcome, interoperability is ensured, and stakeholders are trusted, the potential for digital health innovation will explode. This will improve treatment options as well as economic stability. It all comes down to enabling systems for connectivity, security and secure connection, sharing and data collection for the future where care is as personalized as possible. Data quality and its well-managed flow are critical to adding value to integrated healthcare delivery.

Developing 21st Century Health

Despite technological advances, hospitals are still a long way from starting their digital transformation. However, the future hybrid of healthcare organizations, where digital and physical services are mixed to optimize the path of care according to the number of staff and equipment. Instead of a different ecosystem, they are complementary services.
The purpose is to take advantage of specific patients’ appetite for new technology and their digital engagement before, during and after their hospital stay. Thanks to integrated solutions they can benefit from an innovative and personalized therapeutic experience: a reception when they call, geolocation services, Wi-Fi access, out-of-hospital ambulatory care panel.
Another opportunity is to simplify the professional life of the medical profession thanks to digital, starting with understanding its disadvantages and offering adaptive solutions for mobility, notification, collaboration, secure and integrated access to patient data and optimized monitoring of medical equipment.

In addition, new technologies in the medical field require upgrading of computer systems for optimal performance, improved security and flexible management of devices. Thus, the use of blockchain during surgery will both record, learn, support legal claims, and ultimately support the surgeon performing the operation.

The epidemic seems to be stabilizing, lessons should be learned to build future hospitals.
The Healthcare Data Challenge is significant, but the solution is key to the future of global healthcare. This is to ensure the confidentiality and security of data outside the walls of patients’ healthcare institutions. New technology makes it possible to provide innovative, accessible healthcare that meets the needs of patients and ultimately improves the health of the population.

# Digital#Security# Privacy# Connected Health

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